Frequently Asked Questions

How to order?

Simply add the timepiece you wish to purchase and add it to your shopping cart. Proceed to the checkout page and pick the watch strap you want your watch with, fill in your shipping information (or create an account with us), and enter your payment details.

We recommend that you join our Sekoni Member so that your order details can be quickly retrieved during checkout. Furthermore, our members get to enjoy privileges such as all-year-round 10% discount on Sekoni Jewellery Collection and immediate SGD5 off your total bill once you sign up.

Look for the discount code space at the end of checkout and enter your exact discount code. The discount will immediately be reflected in your payment total. Please note that only one discount code can be used per order.

Our website automatically detects which country you are in based on your IP address. It then selects the most appropriate currency for you based on your location. If we support your country's currency, that is what will be selected.

Here are the list of currencies we currently support: Singapore Dollar, United States Dollar, Euro, Australian Dollar, British Pounds, Canadian Dollar, Danish Krone, Hong Kong Dollar, Japanese Yen, New Zealand Dollar, Swedish Krona.

If your country's currency is not found in this list, your orders will automatically be shown and processed in USD.

Once our Singapore warehouse processes your payment, we will send an order confirmation to the email address you have provided during checkout. This confirmation process is automated on our backend and usually happens lesser than 5 minutes after you make payment on our website.

Please contact our Customer Service as soon as possible (contact@sekonioriginal.com). If your order hasn’t reached the fulfilment stage, it’s possible we may still be able to change or cancel it. However, often times we are unable to make these changes because we have your order packed and awaiting shipment within 24 hours of being placed.

Credit cards (Visa, Mastercard and American Express), which is processed via Stripe Inc., or PayPal are accepted.

GrabPay and Hoolah Instalment are also available as alternative payment channels.

Delivery & Shipping

We provide free expresss delivery on all orders above SGD100/USD70.

For orders in Singapore, they will reach customers within 1 working day. For orders to be shipped internationally, they will reach customers in 1-5 working days depending on your location.

We ship all our products via express couriers no matter where you are in the world, barring any customs delay. All international orders are shipped via DHL Express.

You will receive a tracking number shortly after placing your order so you’ll know exactly when your package is schedule to arrive.

Yes! You will receive a unique tracking code once your order has been dispatched from our warehouse.

Our international delivery ships to most locations globally. However, due to shipping exemptions, some countries may not be available for shipment. Therefore, if your selected country is unfortunately not shown during checkout, we are unable to ship there at the moment.

All orders are shipped from our Singapore warehouse with express delivery.

Shipping will cost SGD25 for international and SGD10 for local purchases below SGD100/USD70.

We work to fulfill our orders as promptly as possible. Our warehouse begins processing your order within 1 business day after it is submitted.

Orders made on a business day before 12pm Singapore Standard Time will be processed in the same day. Our Singapore customers will receive their goods the next day (Saturday inclusive). International customers can expect to receive your orders within 2-5 business days, barring any customs delay.

Here are the general shipping time:

- Singapore- 1 business day

- United States, Canada, and United Kingdom- 2-4 business days

- Asia- 1-3 business days

- Europe- 2-4 business days

- Rest of the world- 3-5 business days

Do keep in mind that packages aren’t transported over weekends or local public holidays.

Please note that our expected time frames are estimates and can vary due to factors outside of Sekoni Original’s, and the courier’s, control.

Your order may be subjected to import duties and taxes, which are levied once the shipment reaches your country. The general amount for the duties and taxes fee is about 20% of the dollar amount of the merchandise. However, this is just a general guideline and the amount may vary depending on the country to which the order was shipped. You should contact your customs office for specific amounts and percentages.

Sekoni Original cannot control and is not responsible for any duties/taxes applied to your package. You will be responsible for paying additional charges for customs clearance. Customs policies vary widely from country to country; please contact your local customs office for further information. Note, in rare occasions custom agents may delay delivery of some packages.

We do not make partial shipments which means that we will wait for all the products you have ordered to be available before we ship them.

Returns and exchanges

We understand that you may change your mind, which is why we offer a 15-day return policy. You will receive a refund once the product has arrived back at our warehouse and we have assessed its condition (in original packaging with all components and accessories included). For return instructions, please contact our Customer Service at support@sekonioriginal.com

Shipping cost incurred during the delivery of your parcel will not be included in your refund. We offer free 1-2 day express shipping to all purchases above $100 and if you received free shipping for you order, the refund amount will be the full sum paid subtracted by a fixed shipping charge, depending on where you are based. The fixed charge is as stated below:

Singapore- SGD15

Asia- SGD30

Australia- AUD30

Europe- EUR30

North America- USD30

South America- USD35

Rest of the world- USD40


In the unlikely event that an item is returned to us in an unsuitable condition, we may have to send it back to you.

If you would like to request a return for your timepiece, please fill out the form below.

You can exchange the products you have received within 15 days of receiving your order. As with returns, the item you wish to exchange must be in mint condition with all original packaging and components. You may exchange it for a product of equal or higher value; we will not refund you the difference for lower-priced items and bill you for the difference for a higher-priced product.

Please note that for any exchange, you will be liable for the shipping fee back to our Singapore warehouse and we will cover the shipping fee back. Exchange can only be made once and no further returns/exchanges will be possible thereafter.

Please carefully examine your package as soon as it arrives. If any of your ordered products are damaged (whether visible or hidden) during transport, please report the damage to the carrier within 7 days. Transportation damage must also be reported to Sekoni Original within 7 days of receiving your order.

We ask all customers to check their original orders and compare the product against our website images when you receive it. If you believe you received the wrong item, or your order is damaged, please contact us within 7 days so we can work with you to correct the issue.

We will send you an email confirming receipt of your return. Your refund will reach you approximately 3 to 5 days after that email.

If you have not received an email within two weeks of the date you shipped your return to us, please contact Customer Service with your order and tracking numbers so we can assist you.

Use this text to answer questions in as much detailOnce we receive your email request for return, we will email you the instructions on how to pack and ship your item.

We will begin processing your refund within 7 business days and send you a notification to the email address you provided with your transaction. Expect the refund to be reflected on your credit card or PayPal account up to 5-10 days after that point. as possible for your customers.

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