Frequently Asked Questions

How to order?

Simply choose the timepiece you wish to purchase and add to the cart. Proceed to the checkout page and select the watch strap that best fits your personality. Fill in your shipping information (or create an account with us), and enter your payment details.

We want you to be part of the family! Being part of the family gets you access to exclusives such as discounts, promotions, first to know about limited release products, and much more! What are you waiting for? Sign up now!

Look for the discount code space at the end of checkout and enter your exact discount code. The discount will immediately be reflected in your payment total. Please note that only one discount code can be used per order.

Our website automatically detects which country you are in based on your IP address. It then selects the most appropriate currency for you based on your location. If we support your country's currency, that is what will be selected.

Here are the list of currencies we currently support:  United States Dollar, Euro, Australian Dollar, British Pounds, Canadian Dollar, Danish Krone, Singapore Dollar, Hong Kong Dollar, Japanese Yen, New Zealand Dollar, Swedish Krona.

If your country's currency is not found in this list, your orders will automatically be shown and processed in USD.

Once your payment processes, we will send an order confirmation to the email address you have provided during checkout.

Please contact our Customer Service as soon as possible (contact@sekonioriginal.com). We understand things happen and can change rapidly, that is why we pride ourselves on superior customer service. We will do our best to work with you, so please reach out to us with anything! We will find a solution!

We happily accept all major credit cards and PayPal.

Delivery & Shipping

We provide free delivery on all orders. Worldwide!

For orders within the United States, they will reach customers within 2-5 business days. International orders will reach customers within 5-10 business days.

You will receive a tracking number shortly after placing your order so you’ll know exactly when your package is schedule to arrive.

**Due to COVID-19 shipping times may be subject to delays. International shipping destinations may be subject to unpredictable delays**

Yes! You will receive a unique tracking code once your order has been shipped.

Our international delivery ships to most locations globally. However, due to shipping exemptions, some countries may not be available for shipment. Therefore, if your selected country is unfortunately not shown during checkout, we are unable to ship there at the moment.

All orders are shipped from our headquarters in Denver, CO.

We work to fulfill our orders as promptly as possible. We do our best to process your order within 24 hours after payment has been processed.

Here are the general shipping time:

Do keep in mind that packages aren’t transported over weekends or local public holidays.

Please note that our expected time frames are estimates and can vary due to factors outside of Sekoni Original’s, and the courier’s, control.

**Due to COVID-19 shipping times may be subject to delays. International shipping destinations may be subject to unpredictable delays**

Your order may be subjected to import duties and taxes, which are levied once the shipment reaches your country. The general amount for the duties and taxes fee is about 20% of the dollar amount of the merchandise. However, this is just a general guideline and the amount may vary depending on the country to which the order was shipped. You should contact your customs office for specific amounts and percentages.

Sekoni Original cannot control and is not responsible for any duties/taxes applied to your package. You will be responsible for paying additional charges for customs clearance. Customs policies vary widely from country to country; please contact your local customs office for further information. Note, in rare occasions custom agents may delay delivery of some packages.

We do not make partial shipments which means that we will wait for all the products you have ordered to be available before we ship them.

Returns and exchanges

We understand that you may change your mind, which is why we offer a 30 day return policy. You will receive a refund once the product has arrived back at our warehouse and we have assessed its condition (in original packaging with all components and accessories included). For return instructions, please contact our Customer Service at support@sekonioriginal.com

Shipping cost incurred during the delivery of your parcel will not be included in your refund. We offer free shipping on all orders, the refund amount will be the full sum paid subtracted by a fixed shipping charge, depending on where you are based.

In the unlikely event that an item is returned to us in an unsuitable condition, we may have to send it back to you.

You can exchange the products you have received within 30 days of receiving your order. As with returns, the item you wish to exchange must be in mint condition with all original packaging and components. You may exchange it for a product of equal or higher value; we will not refund you the difference for lower-priced items and bill you for the difference for a higher-priced product.

Please carefully examine your package as soon as it arrives. If any of your ordered products are damaged (whether visible or hidden) during transport, please report the damage to the carrier within 7 days. Transportation damage must also be reported to Sekoni Original within 7 days of receiving your order.

We ask all customers to check their original orders and compare the product against our website images when you receive it. If you believe you received the wrong item, or your order is damaged, please contact us within 7 days so we can work with you to correct the issue.

We will send you an email confirming receipt of your return. Your refund will reach you approximately 3 to 5 days after that email.

If you have not received an email within two weeks of the date you shipped your return to us, please contact Customer Service with your order and tracking numbers so we can assist you.

We will begin processing your refund within 7 business days and send you a notification to the email address you provided with your transaction. Expect the refund to be reflected on your credit card or PayPal account up to 5-10 days after.

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