How to Order

How do I place an order?

Simply add the timepiece you wish to purchase and add it to your shopping cart. Proceed to the checkout page and pick the watch strap you want your watch with, fill in your shipping information (or create an account with us), and enter your payment details.

We recommend that you create an account with us when checking out so your order details can be easily retrieved whenever you require. 

How do I enter a discount code?

Look for the discount code space in the end of the checkout. The discount will immediately be reflected in your payment total. Please note that we accept only one discount per order.

When will my order arrive?

We work to fulfill our orders as promptly as possible. Our warehouse begins processing your order within 1 business days after it is submitted.

Orders made on a business day before 12pm Singapore Standard Time will be processed on the same day. Our Singapore customers will receive their goods the next day (Saturday inclusive). International customers can expect to receive your orders within 1-2 business days, barring any customs delay. Keep in mind that packages aren’t transported over weekends or local public holidays.

Please note that our expected time frames are estimates and can vary due to factors outside of Sekoni Original’s, and the courier’s, control.

How do I choose the currency I pay in?

Our website automatically detects which country you are in based on your IP address. 

It then selects the most appropriate currency for you. If we support your country's currecny, that is what will be selected. Here are the list of currencies we currently support: Singapore Dollar, United States Dollar, Euro, Australian Dollar, British Pounds, Canadian Dollar, Danish Krone, Hong Kong Dollar, Japanese Yen, New Zealand Dollar, Swedish Krona.

If your country's currency is not found in this list, your orders will automatically be shown and processed in USD.

How do I know if my order went through successfully?

Once our Singapore warehouse processes your payment, we will send an order confirmation to the email address you provided when placing your order. This confirmation process is automated on our backend and usually happens lesser than 5 minutes after you make payment on our website.

Is it possible to change or cancel my order?

Please contact our Customer Service as soon as possible (contact@sekonioriginal.com). If your order hasn’t reached the fulfilment stage, it’s possible we may still be able to change or cancel it. However, often times we are unable to make these changes because we have your order packed and awaiting shipment within 24 hours of being placed.

What payment methods can I use?

Credit cards (Visa, Mastercard and American Express), which is processed via Stripe Inc., or PayPal are accepted.

What do I do after I order?

You will be receiving your Tidal Moonphase watch very shortly! If you have any questions, simply reach out to us via Whatsapp, Telegram, email, or any of our social media channels. 

In the meantime, check out our "How To Use" page where we show you how to use every component of your new Tidal Moonphase watch!

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