How much does shipping cost?
Express shipping to our selected areas will be free on all purchases above SGD100/USD70. No longer do you have to wait more than a week for your online orders. Our express shipping brings your purchased product to you in 1-3 days, no matter where you are.
When will my order arrive?
We work to fulfill our orders as promptly as possible. Our warehouse begins processing your order within 1 business days after it is submitted.
Orders made on a business day before 12pm Singapore Standard Time will be processed on the same day. Our Singapore customers will receive their goods the next day (Saturday inclusive). International customers can expect to receive your orders within 1-2 business days, barring any customs delay. Keep in mind that packages aren’t transported over weekends or local public holidays.
Please note that our expected time frames are estimates and can vary due to factors outside of Sekoni Original’s, and the courier’s, control.
Unfortunately, due to shipping exemptions, if your country is not available in our checkout we are unable to ship there at this time.
Will I be able to track my order?
Yes! You will receive a unique tracking code once your order has been dispatched from our warehouse.
What if my watch gets damaged during delivery?
Please carefully examine your package as soon as it arrives. If any of your ordered products are damaged (whether visible or hidden) during transport, please report the damage to the carrier within 7 days. Transportation damage must also be reported to Sekoni Original within 7 days of receiving your order.
From where are orders shipped?
All of the orders are being shipped from our Singapore warehouse.
Will I have to pay international taxes and duties?
Your order may be subject to import duties and taxes, which are levied once a shipment reaches your country. The general amount for the duties and taxes fee is about 20% of the dollar amount of the merchandise. However, this is just a general guideline and may vary depending on the country to which the order was shipped. You should contact your customs office for specific amounts and percentages.
Sekoni Original cannot control and is not responsible for any duties/taxes applied to your package. You will be responsible for paying additional charges for customs clearance. Customs policies vary widely from country to country; please contact your local customs office for further information. Note, in rare occasions custom agents may delay delivery of some packages.
We do not make partial shipments which means that we will wait to ship until all the products you ordered are available. Unfortunately, we are not able to facilitate customers picking up their orders directly.